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Cancellation Policy
Cancellation Policy
Understand our cancellation windows, fees, and no-show rules.
Effective: January 1, 2026
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Cancellation Windows
The following cancellation rules apply to all Peepoos bookings. The window is measured from the scheduled pickup time.
72+ hours before pickup
No charge
24–72 hours before pickup
50% of first day's rate
Under 24 hours before pickup
100% of first day's rate
Cancellation fees are automatically charged to your card on file at the time of cancellation. Cancellation fees are non-refundable.
How to Cancel
To cancel a reservation, log into your Peepoos account and select the booking you wish to cancel. Cancellations must be submitted through your account portal to be eligible for the applicable refund tier.
Log into your Peepoos account.
Navigate to My Bookings and select the reservation.
Click Cancel Reservation and confirm.
You will receive a cancellation confirmation email with your applicable fee or refund.
Phone or email cancellation requests are not accepted as the sole method of cancellation. You must cancel through the online portal to generate an official cancellation timestamp.
No-Show Policy
No-Show Fee: 100% of the first day's rental rate
If you fail to appear for your scheduled pickup and do not cancel in advance, the full first-day rate will be charged and your booking will be forfeited.
A no-show is recorded when the subscriber does not arrive within 60 minutes of the scheduled pickup time and has not contacted Peepoos. Repeated no-shows may result in suspension of booking privileges.
Early Returns
If you return a vehicle before your scheduled return date, Peepoos does not provide refunds for unused days. The full rental rate for the originally booked period will be charged.
If you need to shorten your rental, contact Peepoos at least 24 hours before the new intended return date. Early return credits are at Peepoos's sole discretion and are not guaranteed.
Peepoos-Initiated Cancellations
If Peepoos cancels your booking due to a vehicle issue or operational reasons, you will receive a full refund and Peepoos will attempt to find you an equivalent replacement vehicle.
Peepoos reserves the right to cancel a reservation at any time if the subscriber is found to be in breach of the Rental Agreement, has outstanding unpaid balances, or if the subscriber's eligibility cannot be confirmed.
In cases of cancellation due to subscriber breach, no refund will be issued for any portion of the booking already paid.
What Is Not Refundable
Cancellation fees charged under the 24–72 hour or under-24-hour windows.
No-show fees.
Fees for unused rental days due to early return.
Fees charged for policy violations (fuel, mileage, cleaning, damage).
Booking fees or processing fees, if applicable.
This policy is part of the Peepoos Rental Terms and Conditions. For questions, contact us at support@peepoos.com or call +1-404-254-4131.